Refund policy

Returns

New Phones Return Policy

We strive to provide the best quality products. In the unlikely event that a phone is delivered to you DOA (Dead on Arrival), we offer an immediate replacement only if it is reported to us within 7 days of delivery.

We also offer a 7-day return policy (starting from the delivery date) if you would like to return a phone if you are not satisfied with it. Please note that any opened items are subject to a 20% restocking fee. If an item is returned to us that is still in its brand new/sealed packaging then no restocking fee would apply. Return shipping in either case is the buyer's responsibility.

Used Phones Return Policy

If you are not satisfied with the used phone you purchased (i.e you had a change of mind or you no longer want or need the phone), you can return it within 7 days from the date of delivery. The phone must be returned complete with all accessories or whatever was included with the phone in the original order. Return shipping costs are the responsibility of the buyer.

No restocking fees apply for a return of used phones provided that they are returned in the exact same condition that they were sold. If we receive a return for a used phone in a different condition that it was sold in then the return may be rejected.